Returns Policy
Overview
At Hitech Marine, we are committed to ensuring customer satisfaction and adhere to the highest standards of service. Our returns policy is designed in accordance with the Australian Consumer Law and the Australian Consumer Guarantees, to ensure a fair and transparent process for our customers.
General Returns
Products purchased from Hitech Marine are eligible for return within 30 days of the purchase date, provided they are in unused, original condition and accompanied by proof of purchase.
Special Order Items: Products that are specially ordered are not eligible for return or exchange. As these items are not standard stock, payment is required before ordering, and they cannot be returned.
Electrical Components: All electrical components are non-returnable. This is due to the specific nature and sensitivity of these products.
Items Without Serial Numbers: Any product where a serial number could not be provided at the time of purchase is not eligible for return or exchange.
Process for Returns
-
- Initiating a Return: To initiate a return, please contact our customer service team with your order number and reason for return.
- Return Shipping: Customers are responsible for return shipping costs unless the product is defective or the return is a result of our error.
- Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Defective or Damaged Goods In accordance with Australian Consumer Law, if an item is faulty, significantly different from the description, not fit for purpose, or unsafe, you are entitled to a repair, replacement, or refund. Please contact us immediately if you encounter such issues.
Consumer Guarantees Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Information For any queries regarding our returns policy, please contact our customer service team. Our goal is to provide a smooth and hassle-free shopping experience, and we are here to assist with any concerns or questions you may have.
Policy Amendment Hitech Marine reserves the right to amend this returns policy at any time in accordance with changes in regulations or business requirements.
